Refund policy

🔄Return & Refund Policy Return & Refund Policy

We take great care in ensuring that every piece is thoroughly inspected and packaged before dispatch. As a fashion jewelry brand offering curated, small-batch designs, we maintain a strict quality and hygiene policy.

❌Returns & Refunds

We do not offer returns or refunds unless the item received is defective or damaged at the time of delivery.

🛠️Defective or Damaged Items

If you receive a defective item, you must:

Record a clear, continuous video while opening the parcel, starting from the sealed package and showing the product clearly.
The video is mandatory and will be used as evidence to verify that the item was defective upon receipt.
⚠️ Requests submitted without a valid unboxing video will not be eligible for return or refund.

⏰Request Timeline

Any return or refund request must be raised within 2 days (48 hours) of receiving the order.
Requests raised after this period will not be considered.

📦Return Process (If Approved)

Once your request is reviewed and approved, the item must be returned to us in its original condition, unused, and with all original packaging.
The return shipping process and address will be shared after approval.

💳Refunds

Refunds are issued only after the defective item has been received and inspected at our store.
Refunds will be processed to the original payment method within a reasonable timeframe after inspection approval.

🚫Non-Returnable Items

Products damaged due to wear and tear, misuse, improper handling, or incorrect storage are not eligible.
Slight variations in color or finish due to lighting, photography, or screen settings are not considered defects.